Job Type Full Time
Qualification BA/BSc/HND
Experience; 2 years
Location Port Harcourt
Job Field Customer Care
Our clients a reputable FMCG industry in Port Harcourt is Recruiting for the post of a CUSTOMER SERVICE OFFICERS Kindly find details below;
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- Deal directly with customers either by telephone, via chat, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Direct requests and unresolved issues to the designated resource
- Keep records of customer transactions
- Recommend our services to customers by collecting customers information and analyze customer’s needs
- Manage large number of incoming calls
- Follow communication procedures and guidelines
- Build sustainable relationship of trust with customers through open and interactive communication
- Identify and assess customers need to achieve satisfaction
- Take extra miles to engage customers
- Update the customer information in the customer service data base during and after each call
- Work with management to stay updated about the product knowledge and be informed about any change in the company policy
- Generation of Leads
- Develop referral network.
Requirement
- Working experience as Customer Care Services
- Proven sales experience
- Proven customer support experience
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Ability to remain professional and courteous
- Ability to be calm under pressure
Method of Application
Interested and qualified candidates should forward their CV to: careers@bloomsfordassociates.com using the position as subject of email.
Customer Services Officer