IT Technical Support Officer

Responsibilities

• To be responsible for installing, maintaining and repairing hardware & software components of the organization’s computers.
• They also support these systems through remote access or site visits as needed by management teams within their company..
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications.
• Develop and maintain local networks in ways that optimize performance,
• Ensure security and privacy of networks and computer systems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Identify computer or network equipment shortages and place order.

Requirements

• Degree in Computer Science, Engineering or relevant field
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
• 3 – 6 years relevant work experience.
• Proven experience as IT Technician or relevant position
• Excellent diagnostic and problem solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles.

Salary

Very Attractive